Refund & Returns Policy

Last updated: January 2026

At Zevel.pk, customer satisfaction is our top priority. We take great care in ensuring that every product meets our quality standards before it is shipped. However, if you are not completely satisfied with your purchase, we are here to help.

Please read our Refund & Returns Policy carefully to understand your rights and our procedures.

Eligibility for Returns

You may request a return or exchange if:

• The product is damaged or defective upon delivery
• You received the wrong product
• The product does not match the description on the website

To be eligible for a return:

• The item must be unused and in its original condition
• The product must be returned in original packaging
• The request must be made within 7 days of delivery

Items that show signs of wear, damage after use, or tampering will not be eligible for return or refund.

Non-Returnable Items

The following items are not eligible for return or refund:

• Items bought on sale or promotional offers
• Gift cards or digital products
• Products damaged due to misuse or negligence
• Customized or personalized jewellery (if applicable)

Return Process

To initiate a return, please follow these steps:

1. Contact our support team at care@zevel.pk within 7 days of receiving your order
2. Provide your order number and clear images of the product
3. Our team will review your request and guide you through the next steps
4. Once approved, you will be asked to ship the product back to us

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refund Policy

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

If approved:

• The refund will be processed within 7–10 working days
• The amount will be refunded to your original payment method
• Shipping charges (if any) are non-refundable

Please note that processing time may vary depending on your bank or payment provider.

Exchange Policy

We offer exchanges for eligible products if:

• You received a defective or damaged item
• You received the wrong product

Exchanges are subject to product availability. If the requested product is out of stock, a refund will be issued instead.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos or video of the product and packaging

We will arrange a replacement or refund at no additional cost.

Order Cancellations

Orders can only be cancelled if they have not yet been shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process instead.

Late or Missing Refunds

If you haven’t received your refund yet:

• First, check your bank account again
• Then contact your payment provider
• If the issue persists, contact us at care@zevel.pk

Contact Us

For any questions regarding refunds, returns, or exchanges, please contact us:

Email: info@zevel.pk
Phone: +92 371 416 6370
Website: https://zevel.pk

Our support team is always happy to assist you.

Our Commitment to Customer Satisfaction

At Zevel, we believe luxury is not just about products — it’s about experience. We are committed to providing high-quality jewellery and a smooth, transparent shopping experience for every customer.

Your satisfaction is our success.