Frequently Asked Questions (FAQs)
Welcome to Zevel’s FAQ section. Here you’ll find answers to the most common questions about our jewelry, ordering process, payments, delivery, and returns. If you still need help, feel free to contact us at info@zevel.pk.
Is Zevel a Pakistani brand?
Yes, Zevel is a Pakistan-based luxury jewelry brand, designed for women who appreciate modern elegance and premium craftsmanship. All our collections are curated keeping Pakistani fashion, trends, and occasions in mind.
Is your jewelry real gold or diamond?
Zevel offers premium fashion and luxury jewelry, crafted with high-quality materials, gold plating, and carefully selected stones. Our pieces are designed to deliver the look and feel of fine jewelry while remaining affordable and accessible.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) all across Pakistan for your convenience.
What payment methods do you accept?
We currently accept:
- Cash on Delivery (COD)
- Debit / Credit Cards (Visa & MasterCard)
- Bank Transfer
How long does delivery take?
Orders are usually delivered within 2–4 working days across major cities in Pakistan. Remote areas may take slightly longer.
What are the delivery charges?
Delivery charges are shown at checkout.
We also offer free delivery on selected orders and promotions.
Can I return or exchange my order?
Yes, we offer an easy return and exchange policy.
You can request a return or exchange within 7 days of receiving your order, provided:
- The product is unused
- In original packaging
- With invoice / proof of purchase
What if I receive a damaged or wrong product?
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery at info@zevel.pk with photos or video. Our team will resolve the issue promptly.
How do I take care of my jewelry?
To keep your Zevel jewelry looking new:
- Avoid contact with water, perfume, and chemicals
- Store in a dry, soft pouch or box
- Clean gently with a soft cloth after use
Are your products safe for sensitive skin?
Yes, our jewelry is made using skin-friendly materials and is generally safe for sensitive skin. However, if you have extremely sensitive skin, we recommend avoiding prolonged exposure to moisture and chemicals.
Can I cancel my order?
Yes, you can cancel your order before it is shipped by contacting our support team immediately.
Once the order is dispatched, it cannot be canceled but can be returned according to our return policy.
Do you offer gift packaging?
Yes, all Zevel orders come in premium packaging, making them perfect for gifting on birthdays, weddings, anniversaries, and special occasions.
Do you ship internationally?
Currently, we only ship within Pakistan.
International shipping will be available soon.
How can I track my order?
Once your order is shipped, you will receive a tracking number via SMS or email, which you can use to track your delivery status.
You can also use our Track Order page.
How can I contact Zevel?
You can reach us through:
- Email: info@zevel.pk
- Contact Us page on our website
- Instagram / Facebook DM